Being India’s largest cement manufacturer and the 10th largest in the world, UltraTech Cement believes in delivering a dual commitment to its customers, one that promises superior products as well as services. UltraTech prides itself as a customer centric organization, with a focus on creating value for its customers and developing successful business to business relationships.
This dual responsibility forms the DNA of the organization and is fulfilled by dedicated teams who work relentlessly towards value creation for their customers. The Key Accounts Management Cell and the Technical Services Department at UltraTech are first-of-its-kind divisions serving their customer's needs in a holistic manner. The Key Account Management Cell at UltraTech, is an industry first that focuses on attempting to develop successful business to business relationships with leading Pan-India players in the construction industry, partnering with them to create unique product-service offerings aimed at increasing the profitability and competitiveness of their business. The Technical Services ensures that the cement produced meets the codal requirements and customer expectations. Technical Services also plays a major role in bringing about improvements in construction standards through complaint handling, trouble shooting, training and dissemination of information to the construction fraternity.
Customer Relationship Management is achieved at UltraTech through highly skilled and motivated teams. Customer Relationship Managers and Project Relationship Managers form the Key Accounts Management Cell. A team of highly qualified engineers constitutes the Technical Services Department. Both these divisions partner with each other to serve UltraTech's customers.